• We offer a 30-day return policy.  If you are unhappy with any product for any reason, return it to us freight prepaid with the original packaging within 30 days of purchase and we will issue a refund.  (No refunds on opened packages of salt or pepper.)  Refunds will not include shipping and handling charges.

  • We offer a lifetime guarantee on our Salt Mills and Pepper Mill mechanisms.  If you have a problem, please contact us before returning any product.

  • Please be aware that our handcrafted Mills vary from piece to piece due to their being handmade, and due to the fact that a single species of wood may vary greatly in grain figure and coloration.  We attempt to provide photos that accurately represent what we make and we also offer a 30-day exchange policy.  If you feel that the product you ordered was not what you wanted or was unlike the photo in the catalogue, you may exchange it for a $10.00 exchange fee.

  • Salt & Pepper orders are generally available for shipping within 1-3 business days.  Mill orders may take as long as 4-6 weeks depending on the season.

  • We now offer different options of  shipment via USPS including Parcel Post, Priority Mail, and Express Mail within the USA.  In some cases we may elect to upgrade your class of shipping if it is beneficial to the customer and Pepper-Passion. International Shipping is also available via USPS First Class or Global Priority Mail.

  • Payment processing is completed without ever leaving our site and your credit card information is private and secure.  You will receive email confirmations of your order from Pepper-Passion.

  •  Most of our popular products are listed in our shopping catalogue for purchase through our automated shopping cart, but it is impossible to list every product we make.  Contact us by email for prices and lead times for products not listed or for custom orders.